Policies and Procedures

We have a policy that if we don't hear back from a customer on their proof within five days of sending it out we print and ship with the assumption they were not aware that they need to respond back to us.

Artwork Approval Disclaimer

If approval is not received within 5(five) business days after the artwork has been submitted to the customer for approval, the order will be considered as "approved". Based on this approval the order will be processed, printed and shipped to the customer.

Hours of Operation

* GraphixEnterprises, Inc. office is open Monday – Friday 9a.m. – 5p.m. CST
* GraphixEnterprises, Inc. shipping department is open Monday – Friday 7a.m. – 3p.m. CST
* We close for all government observed holidays.

Cancellations

*If the customer chooses to cancel an order after the design process (graphic artwork related to that order) has begun the customer will be assessed a "design charge" of $35.00USD.
* Cancellations must be made within 24 hours of placing the order or before the order ships.
* If a cancellation is placed within 24 hours and the order has not shipped, a refund will be issued by which method the order was originally charged.
* All refunds will be processed within 7 days.
* If a cancellation is placed after the order ships it is up to the customer to refuse the package. Once the refused package is received to the refund department a full refund will be processed (less shipping and handling) within 7 days of receipt of the refused package.
* GraphixEnterprises, Inc. reserves the right to cancel any order at any time if company sees fit.